General conditions

1. General contracting conditions

ATTENTION: Carefully review the details of your reservation as well; as the content of these General Conditions before proceeding to acceptance.

  • Arrival time to the tourist establishment: 14:00 hours
  • Departure time of the tourist establishment: 12:00 hours


2. Reservation cancellation policy

The reservation made may; cancel by the following ways: Through the website or via email to reservas@primasudsuites.com.

3. Cancellation without expenses:

If you cancel or modify the reservation up to 7 days before the date of arrival, the establishment will not charge. If you cancel or modify the reservation after the deadline or you do not show up, the establishment will charge; 100% of the first night on standard reservations

The hotel reserves the right to check the validity of the card. If the card is not valid, you will be asked, via phone or via email, to provide a new one within 24 hours. If said card is equally invalid, the reservation will be canceled.

4. Reserve modification policy

The modification of the reservation made may; To be requested more than 24 hours before the date of arrival at the establishment.

The request may; carried out by the following routes:

@ reservas@primasudsuites.com

Always indicating the location of your reservation. The success of the modification will depend; of hotel availability at the time of request

Reservations with non-refundable rates: the "non-refundable" rate does not contemplate in any case the refund of the amount paid. The amount of the reservation will be charged; fully at the time of confirmation of the same, regardless of the date of entry of the client.

In case Prima Sud Suites communicates the cancellation of the reservation due to reasons of force majeure, understanding as such those circumstances unrelated to the party invoking them, abnormal and unforeseeable, whose consequences could not have been avoided despite having acted with due diligence; it will stay; canceled the reservation without right to claim or compensation by the user or client. This assumption will be communicated, if this is possible, through the channel used to confirm the reservation

Owner of the website. The entity ALLTHEYWANT INCOMING SERVICES S.L is the responsible and owner of this website, with address in Parc Bit Building or Office 3 07123 Palma, tax identification number B16500324

5. Rights of the client

All the information provided to the client will have; the binding nature of the offeror in the terms established by consumer protection legislation.

All users of tourism services have the right to the goods and services they acquire are of the category and legal requirements contracted or of that quality that is directly proportional to the category of the tourist establishment.

6. Duties of the client

The client accepts the present General Conditions and is; according to the same ones that it understands and understands in its entirety. The client states that he is of legal age and has the necessary legal capacity to contract the services offered on this website. The customer is responsible for the accuracy of the data you enter when registering as a customer, data that must be true and complete. The client is responsible for making the correct declaration of the number of people who will occupy the room or apartment. The client who completes the reservation form must be authorized to do so on behalf of all the members of the group included in the reservation. The client is committed to compliance with the particular rules of the tourist establishment. Pay the price of the contracted services, without the presentation of a complaint or claim exempting you from this obligation to comply with the particular rules of the hotel establishment whose services you enjoy. Observe the rules of hygiene, education and good habits towards the rest of the clients and the staff of the hotel establishment that provides their service. Respect the environmental environment.

7. Formalization of the contract.

The formalization of the contract is made at the same moment of the confirmation of the availability of the service, of the acceptance by the contracting party of the general conditions and its payment by credit card in the payment gateway of the bank. The transactions carried out are encrypted through a secure payment system endorsed by the bank, this environment guarantees that the information of the credit cards will not be intercepted and, therefore, will not arrive; at the hands of no other person than the banking entity in charge of processing the client's payment instructions.

The price of the reservation includes exclusively the services chosen and detailed in the booking form.

At the end of the reservation, you will receive the voucher of the reservation and the contracting conditions that you have already provided in the online reservation process in the e-mail account provided by the user. The Best Price Guaranteed is only Online versus Online Travel Agencies.

The voucher or proof of the reservation that contains the locator number, as well; As the details of the reservation, it must be printed and saved by the user to deliver it upon arrival at the hotel.

The owner of the website reserves the right to refuse or require additional information from those reservations that do not exceed the security controls established in our electronic commerce system.

When booking more than 4 rooms, different policies and additional supplements may apply. You must; a percentage of the amount of the reservation (not exceeding 25%) to obtain the confirmation of the reservation and the corresponding bonus to it. The rest of the amount must be paid at the hotel establishment itself.

For groups, contact directly via email with info@primasudsuites.com

8. Offers

Offers will be valid only during the period set on the website, or failing that, during the time they are accessible to customers for effective hiring.

9. Modification of the General Conditions.

The owner of the website reserves the right to modify these General Conditions at any time and without prior notice, by publishing the new conditions on this site.

If any clause included in these conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect; only to that provision or to the part of it that is null or ineffective, the general conditions remaining in all the rest, having such disposition, or the part of it that is affected by not being put.

10. Jurisdiction and applicable law.

The contracting parties expressly and voluntarily submit themselves to the jurisdiction and Courts of the Balearic Islands for the resolution of conflicts arising from the interpretation and application of this contract. The applicable legislation will be Spanish

In accordance with the regulations in force in Protection of Personal Data, we inform you that your data will be incorporated into the treatment system owned by ALLTHEYWANT INCOMING SEVICES SL with CIF B16500324 and registered office located in PARC BIT, 3 BUILDING U 07121 PALMA DE MALLORCA (ILLES BALEARS), in order to be able to send you the corresponding invoice. ALLTHEYWANT INCOMING SEVICES SL will proceed to treat the data in a lawful, loyal, transparent, adequate, relevant, limited, accurate and updated manner. That is why it undertakes to adopt all reasonable measures so that these are suppressed or rectified without delay when they are inaccurate.

In accordance with the rights conferred by the current regulations on protection of Personal Data may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition, directing your request to the postal address indicated on this invoice or through email info@primasudsuites.com

Approximate information according to the daily exchange rate of the selected currency in relation to EURO or USD, provided by the ECB and valid only for informative purposes.
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